Return & Refund Policy

We want you to love what you wear. If something isn't right, we're here to make it right. Please read our policy carefully before initiating a return or refund request.

1. Return Eligibility

We accept returns within 7 days of the delivery date, provided the following conditions are met:

  • The item is unworn, unwashed, and unaltered
  • All original tags are still attached
  • The item is in its original packaging
  • The item is not marked as a Final Sale item

Items that do not meet these conditions will not be accepted for return.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Final Sale or clearance items
  • Intimates, swimwear, and accessories (for hygiene reasons)
  • Items that have been worn, washed, or damaged after delivery
  • Gift cards

3. How to Initiate a Return

To start a return, please contact our customer service team within 7 days of receiving your order:

  • 🖥️ Email: support@sparfury.com
  • 🕒 Business Hours: Monday–Friday, 9:00 AM–6:00 PM (EST)

Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with a Return Authorization and further instructions.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
  • We recommend using a trackable shipping method. We are not responsible for lost return packages.
  • Please ship returns to:
    Honga Inc
    1001 S. MAIN ST. STE 500
    KALISPELL, MT 59901

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original payment method within 5–7 business days.
  • Original shipping fees are non-refundable.
  • If you haven't received your refund after 7 business days, please check with your bank or card issuer first, then contact us if the issue persists.

6. Exchanges

We offer exchanges for different sizes or colors of the same item, subject to availability. To request an exchange, please contact us using the details above. If the desired item is out of stock, we will issue a refund instead.

7. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the item and your order details. We will arrange a free return and send a replacement or issue a full refund at no additional cost to you.

8. Order Cancellations

Orders can be cancelled within 24 hours of placement, provided they have not yet been shipped. Once an order has been dispatched, it cannot be cancelled and must go through the standard return process.

Each garment is carefully inspected before shipment. If you have any questions about sizing, fabric, or care instructions before purchasing, please don't hesitate to reach out — we're happy to help you find the perfect fit. 👗